Refund & cancellation policy

Last updated: 2 November 2026

Overview

This policy explains how to cancel and when a refund applies across our offerings. It sits alongside our Terms of service and does not limit the statutory rights you have as a consumer in the EU.

Subscriptions

You can cancel a subscription (such as SecAudit, Cortex or AngelForce Autopilot operations and support) at any time; it then stops renewing and runs until the end of the period you already paid for. We do not pro-rate a partial period after cancellation unless the law requires it or we agree otherwise in writing.

Custom projects and services

Custom build and security engagements are quoted and scheduled in advance. If you cancel before work starts, any deposit is refundable minus costs we have already committed on your behalf. Once work is under way, completed and in-progress work up to the cancellation date is payable, and we will share what has been delivered.

Digital products and downloads

Paid digital products are licensed, not sold. Where you are a consumer and ask us to start supplying digital content immediately, you acknowledge that your right of withdrawal is lost once supply begins. Free downloads, such as AngelForce Cache, carry no charge and therefore no refund.

Consumer right of withdrawal (EU)

If you are a consumer in the EU, you generally have 14 days to withdraw from a purchase of services or digital content. This does not apply once a service has been fully performed with your prior consent, to digital content whose supply began with your consent and acknowledgement that the right is lost, or to work made or customised to your specification. To withdraw, tell us within the period at info@angelforce.eu.

How to request a refund

Email info@angelforce.eu with your invoice number and the reason. We review eligible requests and process approved refunds to your original payment method, normally within 14 days of agreeing them.

Payment disputes

If something looks wrong on an invoice or charge, contact us first at info@angelforce.eu — we will look into it quickly. Please raise it with us before starting a chargeback, so we can resolve it directly.

Contact

Cancellations and refunds: info@angelforce.eu. AngelForce OÜ, Tallinn, Estonia — register code 16520440.