Our Service Desk Solutions

Angel Force makes it easy for you to allow us to manage your service requirements. With the assistance provided by Angel Force, we can set up a service desk which is specifically focused on your company’s requirements.

  • All problems can be addressed all hours of the day through an unifying Service Desk
  • We have developed our Global IT Engagement Model clearly establishes the roles and ownership of IT engagement
  • Communication between user and client by implementing methods and procedures for escalation
  • Negotiation and management by Third parties acting on behalf of clients
  • There’s a wider array of services available. Global IT, part of the Service Desk focused team, offers assistance for sickness holiday, peak times and holidays.
  • Innovative techniques like remote access to clients, call logs and tracking, as well as EDI allow the Service Delivery to avoid problems occurring. 60% of problems will be resolved on the first instance and this is beneficial for both you and your clients.

Best Practices Implementation

Utilizing the most advanced technology available to operate within the ITIL Service Management Processes Global IT is able to offer a service that is constantly growing and evolving.

Active monitoring can increase the reliability and effectiveness of your system. We can provide information on performance, availability and performance to let you know the performance of your system. We can ensure a secure store and an environment that is secure for hosting that gives you total assurance.

 

System Management Solution

Global IT Infrastructure Managed IT Solutions provides specialized services that are both flexible and professional, while still being tailored to your needs.

Best Practices Implementation

The service can be utilized at-site or remotely. It’s also available at Global IT Infrastructure Data Centres. This choice can be made according to your personal preferences and requirements and also the space available.

  • This service is offered by professionals with the necessary skills to assist you with your business. They are on hand to aid you in maintaining your infrastructure or to become your primary system managers right away.
  • An active approach is needed to ensure the security of your system and network. This can be achieved with the help of powerful tools that notify you, offer an automated solution to alarms and provide the necessary information to study patterns and assess the capacity of your system.
  • We offer a solution which automatically downloads patches when they become available. This will ensure that users have access to the specified security level.
    Tape storage off-site or in a fire-proof and safe area.
    Calendars for backup rotations